How long does my order take to ship?

Processing Time
We aim to dispatch all orders within 3–5 business days. Once shipped, you’ll receive a confirmation email with tracking details.

Delivery within Australia
Standard delivery times are typically 2–10 business days after dispatch, depending on your location. Rural or remote areas may take a little longer.

Do you offer international shipping?
Yes, we ship worldwide. International delivery times vary depending on destination and customs processing.

Please note:

• International customers are responsible for any customs duties, taxes, or import fees.

• Tracking information will be provided where available.

• Delivery times are estimates and may vary based on postal or courier services in your region.

What is your return policy? 

We hope you love your Share Nature Together products. If something isn’t quite right, we’re here to help.

Change of Mind
If you change your mind about a product, you can return it within 7 days of receiving your order for an exchange or store credit.
To be eligible for return, items must be:

• Unused and in original condition

• In original packaging

• Returned at the customer’s expense

Damaged or Faulty Items
If your order arrives damaged or faulty, please contact us within 7 days of receiving your parcel.
We’ll happily offer a replacement, repair, or refund in line with Australian Consumer Law.

Custom or Made-to-Order Items
Unfortunately, we cannot accept returns on personalised or custom-made items unless they arrive faulty or damaged.

To start a return, please email us at contact@okikoki.com.au with your order number and details of the issue.

Frequently Asked Questions

Can I track my order?

Yes! You’ll receive a shipping confirmation email with a tracking link once your order has been dispatched.

What should I do if my order hasn’t arrived?

Please check your tracking link first. If your parcel appears delayed or lost, contact us at contact@okikoki.com.au and we’ll assist with an update or resolution.

Can I update my shipping address after placing an order?

If your order hasn’t yet shipped, we can usually update your address. Please contact us as soon as possible with your correct details. Once your order has been dispatched, we’re unable to make changes.

Do you offer gift wrapping or special packaging?

Yes! We offer optional eco-friendly gift wrapping and personalised notes for special occasions. Simply select the gift option at checkout or mention it in your order notes.

Are your products shipped in sustainable materials?

Absolutely. We use eco-conscious and recyclable packaging wherever possible, aligning with our values of caring for people and the planet.

Need Support?

If you have any questions about your order, shipping, or returns, please get in touch with our friendly team at contact@okikoki.com.au.
We’re here to help ensure your experience with Share Nature Together is as calm and meaningful as the products themselves.